Welcome to the Uber vs. Taxi information page. Our goal is to provide the TRUTH between the two types of transportation along with references where you can check out for yourself what is true and best for you and not rely on what I say as the author of this article. As taxi drivers, we get discouraged when we see someone not being completely truthful in their advertising and misleading the public.
As for this author, I have been in the business for more than 28 years most of that time here in Richmond, VA. During this time, unfortunately I have received reports that there have been cab drivers in the industry who have taken advantage of customers. I have done my part to weed out those drivers along with other informed drivers and have tried to put them out of business as long as the offended customer could give me enough information to know who these drivers are or was willing to speak with the police officers who issue their taxi permits. Public safety has always been a part of the taxi industry and cab drivers have had to abide by the laws and codes of local enforcement as long as I have been in business and long before Uber was even thought of. These codes have treated the taxi industry like the same as a public utility like the electric company. Rate increases required the Taxicab Advisory Board to approve and then the Richmond City Council and the three neighboring County Board of Supervisors must agree and approve. This is no easy task and the last general increase took place back in January 2009. There are rules, laws and a code that is at least 30 pages thick in text that are made and enforced by the Richmond Taxicab Advisory Board and the local police departments in the region.
Taxis and drivers are subject to inspection and enforcement at any place and any time. The police departments and taxi board decide who can drive a cab, how old the taxis can be, what cars can be cabs and how many miles those taxis can have on them before being retired as well as many other issues affecting our day to day operations. They also set the rates we charge which have been the same since 2009 and we did not get a fuel surcharge when gas was almost $4.00 a gallon nor when we drive in severe weather conditions. Cabs regularly working the Richmond Airport have even a higher level of scrutiny and enforcement in the past and still today. These set of rules are far and beyond what other regions are subject to as Richmond has the highest standards anywhere as they realize that our drivers are the first impression for riders who are visiting our capital river city for the first time. For those who do not follow the code, they no longer have a job as a taxi driver.
Our goal is to always deliver you to your destination safely at a fair price by a pleasant, smiling and courteous professional. We want you to be happy. We want our customer to be SMART, SAVVY and INFORMED and always be our favorite customer. Many become a part of our extended family and enjoy our one on one personal service. I provide this information to you as courtesy so you can know the truth and feel free to check my facts or call me if you have any questions as I will credit my sources here in this article.
We couldn't of said it better ourselves... but we GONNA TRY!
INTERESTING FACTS -
UBER GENTLEMAN TAXI
Are they a BBB MEMBER? NO YES ( 5 Years + )
What is there BBB RATING? F AS OF 5-17-16 A+ AS OF 5-17-16
UPDATE A AS OF 8-15-15 A+
UPDATE B AS OF 11-11-15 A+
UPDATE C-AS OF 12-13-15 A+
UBER IS BACK TO A "F" again!
More Details coming SOON!
How many REGISTERED COMPLAINTS per BBB in the last 3 YEARS?
278 (3-21-15) 0
UPDATE 290 (4-04-15) 0
UPDATE 535 (8-14-15) 0
UPDATE 728 (12-13-15) 0
NOW OVER 1,000 and STILL COUNTING!
More Details coming SOON!
BBB Business Review Link - BBB Review BBB Review
CONCLUSION: Self explanatory, but I would like to add that to be a BBB Member you agree to a truth in advertising clause in the membership agreement. The BBB Review now lists a "F" Rating for Umber, based on length of time taken to respond to complaints filed and simply NOT RESPONDING AT ALL. The user reviews have increased to 11, all still negative and government actions are now listed as well. Complaints regarding Uber now tally 36 internet pages as reported on the BBB site. Gentleman Taxi has held steady staying at an "A+" rating without any issues.
LETS TALK MONEY SHALL WE -
UBER'S PRICE GENTLEMAN'S PRICE
Downtown Richmond to Washington Dulles $142 - $343 $175
Midlothian, VA to Washington Reagan $136 - $331 $185
RIC Airport to Williamsburg, VA $56 - $134 $90
RIC Airport to Charlottesville, VA $93 - $224 $135
Washington Dulles to Downtown Richmond $138 - $603 $175
Omni Hotel Richmond to Richmond Airport $18 - $43 $28-30 METERED
Rates shown were quoted through Uber's website as of 12-14-15 and from Gentleman Taxi also as of 12-14-15.
Conclusion: While Uber's rates are slightly lower on the low end, the margin of what you will be charged in the end is significantly higher. Taxis by law are not allowed to charge surcharges for weather, peak times or any other factor. Uber is not a taxi and not obligated to do the same and will charge more when determining factors and conditions are present. Uber also adds an additional safe driver fee on to most, if not all their trips. in the end, Uber's charges may end up being more than a taxi and remember they are not a taxi. Passengers have recourse through licensing authorities with taxis and passengers do not through Uber which appears to be one of the several factors for why there are so many complaints lodged against them at the BBB. Almost half, currently 344 of Uber's registered complaints to the BBB are regarding billing issues. Uber requires an account, a credit card on file and they will bill to your card whatever fees they deem to be valid. Uber decides the areas they will accept calls from while taxis work the entire area where they are licensed and do not require a credit card in order to receive service.
BILLING ISSUES QUESTIONED -
According to UBER'S BBB REVIEW, many of the complaints registered regard around billing as you PREPAY ahead of time for your request through an established user account. We choose to take a look at one of the complaints posted online. The complaint and responses from both parties are posted on the BBB Site by clicking on this "LINK"
Scroll down to the FIRST consumer complaint listed on 03-03-15 and please read.
CONCLUSION: While both parties represented here may have valid arguments, did you notice that neither party addressed the statement that the trip of 21.18 miles was billed at $192.00? This is about $9.07 a mile, much higher than any taxi rate anywhere I can think of. Giving your credit card in advance of the trip also allows for other charges as deemed appropriate to be charged without prior consent.
According to GENTLEMAN TAXI'S BBB REVIEW, there are no complaints registered.
CONCLUSION: While there is the exact same opportunities for consumers to register complaints from both companies, some travel professionals may try harder to please the consumer before it comes necessary to file a complaint since many taxi drivers drive full time for a living and not merely supplementing their other income. Gentleman Taxi has maintained an A+ rating with zero complaints for more than five years which was about the time that Uber started business. Gentleman Taxi once had a promotion for over 4 years of guaranteed early morning on time pick up to any airport or your trip was free. The taxi never one time had to give a customer a free ride because of this guarantee. Today, Gentleman Taxi will guarantee you the cheapest price on any out of town transportation including Uber's prices or Gentleman Taxi will pay up to $100 toward your transportation to your travel provider with verification of a cheaper rate that they are unable to match or beat. By law, taxis must charge the same standard rates as other cabs for travel inside the Richmond Region which includes the counties of Chesterfield, Hanover, Henrico and the towns or cities of Ashland and Richmond. Additionally, Gentleman Taxi has had 1 positive and 1 negative review made through the BBB while Uber has had 0 positive and 11 negative reviews.
THIS ARTICLE IS IN THE PROCESS OF HAVING ADDITIONAL MATERIAL BEING WRITTEN AND AS SOON AS THE FACTS ARE PUT TOGETHER IN AN EASY TO UNDERSTAND FORMAT WITH THEIR SOURCES DOCUMENTED, YOU WILL BE ABLE TO INVESTIGATE FOR YOURSELF. THIS PAGE WILL SOON HAVE A NEW HOME PAGE TO GIVE THE LOCAL COMMUNITY A BETTER CHANCE TO FIND AND LEARN WHAT OTHERS MAY NOT BE TELLING YOU. YOU WILL SOON BE ABLE TO SEE THE NEW WEBSITE CURRENTLY UNDER CONSTRUCTION AT WWW.UBER-VS-RICHMOND TAXI.COM ... OUR LIPS ARE OTHERWISE SEALED! GET READY FOR MORE OF THE EYE CATCHING TRUTH!