Welcome to the Uber vs. Taxi information page. Our goal is to provide the TRUTH between the two types of transportation along with references where you can check out for yourself what is true and best for you and not rely on what I say as the author of this article. As a taxi driver and owner for more almost 30 years, I get discouraged when I see any company not being completely truthful in their advertising and misleading the public.
As for this author, I have been in the business for more than 29 years, most of that time here in Richmond, VA. During this time, unfortunately I have received reports that there have been cab drivers in the industry who have taken advantage of customers. I have done my part to weed out those drivers along with other informed drivers and have tried to put them out of business as long as the offended customer could give me enough information to know who these drivers were or was willing to speak with the police officers who issue their taxi permits. Public safety has always been a part of the taxi industry and cab drivers have had to abide by the laws and codes of local enforcement as long as I have been in business and long before Uber and Lyft were even thought of. The codes of local laws and ordiances in Richmond treat the taxi industry like the same as a public utility like the electric company. Rate increases required the now dissolved Taxicab Advisory Board to approve and then the Richmond City Council and the three neighboring County Board of Supervisors to agree and approve. The last general rate increase took place back in January 2009. There are rules, laws and a code that is 16 pages thick in text that are made and enforced by the local police departments in the region. The actual code is provided by Henrico County, VA online at THIS LINK for those who may be interested.
Taxis and drivers are subject to inspection and enforcement at any place and any time. The police departments enforce who can drive a cab, how old the taxis can be, what cars can be cabs and how many miles those taxis can have on them before being retired as well as many other issues affecting our day to day operations. The rates we charge have been the same since 2009 and we did not receive any increase when gas prices were almost $4.00 a gallon. The same applies when we drive in severe weather conditions in our local area. Cabs regularly working the Richmond Airport have even a higher level of scrutiny and enforcement in the past and still today. These set of rules are far and beyond what other regions are subject to as Richmond has the highest standards anywhere as they realize that our drivers make the first impression for passengers who are visiting our capital city for the first time. For those who do not follow the code, they will no longer have a job as a taxi driver.
Our goal is to always deliver you to your destination safely at a fair price by a pleasant, smiling and courteous professional driver. We want you to be happy. We want our customer to be SMARTER, SAVVY and INFORMED and always want to be our favorite customer. Many strangers have become a part of our extended family and enjoy our one on one personal service. I provide this information to you as courtesy so you can know the truth and feel free to check my facts or call me if you have any questions as I will document my sources as much as possible here in this article.
We couldn't of said it better ourselves
... but we GONNA TRY!
INTERESTING FACTS -
UBER GENTLEMAN TAXI
BBB MEMBER? NO YES ( 9 Years + )
BBB RATING? NOW F ON 2-06-18 A+ ON 2-06-18
REGISTERED COMPLAINTS per BBB?
NOW 2,579 AS OF 2-06-18 0
WAS 1,796 0N 5-25-17 0
ARE WE REALLY STILL COUNTING? YES
BBB Business Review Link - BBB Review Uber
Gentleman Taxi BBB Review
CONCLUSION: Self explanatory, but I would like to add that to be a BBB Member you agree to a truth in advertising clause in the membership agreement. The BBB Review now lists a "F" Rating for Uber, based on consumers registering 2,579 complaints filed and simply 1,677 COMPLAINTS NOT RESPONDING TO AT ALL BY UBER. The user reviews have increased to 290, with 276 negative and government actions are now listed as well. Complaints regarding Uber now tally TOO MANY PAGES to count as reported on the BBB site. Gentleman Taxi has held steady staying at an "A+" rating without any issues and only 1 positive review.
LETS TALK MONEY SHALL WE -
UBER'S PRICE GENTLEMAN'S PRICE
Uber's prices can increase due to supply and demand including factors like weather and time of day. Uber also adds a booking fee in addition to requiring an account and credit card on file in advance of requesting service. Uber does not list any phone number to contact.
Gentleman Taxi's local rates for the Richmond region are set by local law and have not changed since January 2009. There is only an additional $1 per trip after 9pm and before 6am. Longer distances rates are established by the company and in most cases reflect a 33% discount over the standard rates. Call us at our number to request service at 804-839-8400 or toll free at 1-866-668-8549. No booking fees, no account needed, credit card required is at company's discretion, guaranteed pricing and no worries!
UP TO 6 PASSENGER VEHICLE
Downtown Richmond to Washington Dulles
$214 - $283 $175-$225
Midlothian, VA to Washington Reagan
$218 - $290 $185-$225
RIC Airport to Williamsburg, VA
$89 - $118 $90
RIC Airport to Charlottesville, VA
$127 - ???? $135
Washington Dulles to Downtown Richmond
$231 - $592 $190 - $225
Omni Hotel Richmond to Richmond Airport
$27 - $36 $28-34 METERED
LOCAL LAWS APPLY
for local taxi transportation
Rates shown were quoted through Uber's website as of 08-06-17. Rates from Gentleman Taxi are as of as of 02-06-18. Rates for smaller vehices and less seating capacity may be cheaper.
Conclusion: While Uber's rates are slightly lower possibly for a smaller vehicle, the margin of what you will be charged in the end can be significantly higher. Taxis by law are not allowed to charge surcharges for weather, peak times or any other factor. Uber is not a taxi and not obligated to do the same and will charge more when determining factors and conditions are present. Uber also adds an additional booking fee on to their trip charge. In the end, Uber's charges may end up being more than a taxi and remember UBER IS NOT A TAXI. Passengers have recourse through licensing authorities with taxis and passengers do not through Uber when you agree to terms and conditions when setting up an account which appears to be one of the several factors for why there are so many complaints lodged against them at the BBB. When you agree to Uber's Terms and Conditions; you agree not to hold Uber responsible for your driver's actions as they are considered a third party. In addition, you agree to settle any claims by arbitration and not the US Courts. Uber requires you to agree and be bound by their Terms and Conditions to set up an account, you must provide a credit card to be on file and they will bill to your card whatever fees they deem to be valid. Uber decides what areas they will provide service to while taxis work the entire area where they are licensed and do not demand a credit card in order to provide you service 99% of the time.
BILLING ISSUES QUESTIONED -
According to UBER'S BBB REVIEW, many of the complaints registered regard around billing issues. We choose to take a look at one of the complaints posted. The complaint and responses from both parties are posted on the BBB Site by clicking on this "LINK"
Scroll down to the FIRST consumer complaint listed on 03-03-15 and please read.
CONCLUSION: While both parties represented here may have valid arguments, did you notice that neither party addressed the statement that the trip of 21.18 miles was billed at $192.00? This is about $9.07 a mile, much higher than any taxi rate anywhere I can think of. Giving your credit card in advance of the trip also allows for other charges as deemed appropriate to be charged without prior consent.
According to GENTLEMAN TAXI'S BBB REVIEW, there are no complaints registered.
CONCLUSION: While there is the exact same opportunities for consumers to register complaints for both companies, some travel professionals may try harder to please the consumer before it comes necessary to file a complaint since many taxi drivers drive full time for a living and not merely supplementing their other income. Gentleman Taxi has maintained an A+ rating with zero complaints for more than eight years which was in the time frame that Uber started business. Gentleman Taxi once had a promotion for over 4 years of guaranteed early morning on time pick up to any airport or your trip was free. Today, by law, taxis must charge the same standard rates as other cabs for travel inside the Richmond Region which includes the counties of Chesterfield, Hanover, Henrico and the towns or cities of Ashland and Richmond. Gentleman Taxi has has 1 positive review made through the BBB while Uber has had 7 positive, 8 neutral and 277 negative reviews as of 2-06-18.
THIS ARTICLE IS IN THE PROCESS OF HAVING ADDITIONAL MATERIAL BEING WRITTEN AND AS SOON AS THE FACTS ARE PUT TOGETHER IN AN EASY TO UNDERSTAND FORMAT WITH THEIR SOURCES DOCUMENTED, YOU WILL BE ABLE TO INVESTIGATE FOR YOURSELF. THIS PAGE WILL SOON HAVE A NEW HOME PAGE TO GIVE THE LOCAL COMMUNITY A BETTER CHANCE TO FIND AND LEARN WHAT OTHERS MAY NOT BE TELLING YOU. YOU WILL SOON BE ABLE TO SEE THE NEW WEBSITE CURRENTLY UNDER CONSTRUCTION AT WWW.UBER-VS-RICHMOND TAXI.COM ... OUR LIPS ARE OTHERWISE SEALED! GET READY FOR MORE OF THE EYE CATCHING TRUTH!